We store cookies on your device to make sure we give you the best experience on this website. I'm fine with this - Turn cookies off
Switch to an accessible version of this website which is easier to read. (requires cookies)

RBS confirm rural customers will lose access to banking

January 17, 2018 4:00 PM
Originally published by UK Liberal Democrats

Today, Les Matheson, Chief Executive, Personal & Business Banking for RBS appeared before the Westminster Scottish Affairs committee.

RBS (whose headquarters is in my constituency) has caused controversy in recent months by shuttering many of their rural branches, leaving many unable to access their accounts and struggling to manage their money.

RBS bosses don't seem to grasp that many of their customers struggle with online or mobile technology.

What's more with broadband blackspots around RBS bank closures not having been fully assessed, in communities across Scotland people will lose their access to banking.

For a firm that had no hesitation in taking a taxpayer-funded bailout to now be closing branches used by those same taxpayers seems grossly unfair.

RBS needs to do far more to provide consumers with offline alternatives and ensure that rural communities are not left behind.